Trust and safety

We are a trust company that happens to be about food.

Buying dinner from a stranger's kitchen only works if nothing is left to chance. So we built the checks first and the marketplace second. This page is the whole of it, with nothing held back.

Read the questions How it works

Before a listing goes live

Three checks, every time.

Identity confirmed

A real name behind the kitchen, not a username.

Cleared to sell

Approved for a named list of dishes, in the province they cook in.

Permits current

Tracked automatically. If one lapses, the dishes go offline.

Then the money

Reserved

Held

Picked up

Paid

Held by Clartiv until you collect

Verification

What we check, before a single dish goes live.

Who they are

Every cook is confirmed as the person running the kitchen. Real name on the listing, cleared to sell where they live. Buyers see a verified badge and the cook's story, and if the paperwork is not in order, no listing goes live.

What they may sell

Home food rules differ by province and often by city. We review where a cook lives and what they want to make, then clear them for a specific list. Anything outside that list simply cannot be listed.

How they stay cleared

Verification is not a one-time favour. Certificates and permits are tracked and must stay current. The moment a clearance drops, the affected dishes go offline automatically and buyers stop seeing them. Repeated problems end a cook's time on Clartiv.

Protected payments

Money that waits for the food.

You pay when you reserve so the cook can shop with certainty. Nobody is counting change on a doorstep, and nobody is chasing a transfer.

Paid at reservation, in the app

No cash at the door, ever. The total shown at checkout is the total charged.

Held by Clartiv, not by the cook

The cook can see the order is genuine and start cooking with confidence. The money stays out of reach until the handover.

Released after pickup is confirmed

Both sides confirm in the app. The cook then receives their full price, on a payout schedule they can plan around.

If something goes wrong, a person answers

Food not collected, order not made, something not right. We look at it, we decide fairly, and we tell both people the reasoning.

Our limits

Four things we will never do.

Every incentive in a marketplace pushes the other way. Writing these down is how we hold ourselves to them.

Take a cut of a cook's food

Their price is theirs. This is not an introductory offer.

Let an unverified cook sell

Growth is never a reason to skip a check. Not one listing, not once.

Publish anyone's home

Addresses are shared for one pickup, with one person, and no wider.

Sell what we know about you

Your food, your neighbourhood, your habits. Not for sale, at any price.

Questions we have not answered here?

Ask us directly. A person reads every message, and we would rather tell you something inconvenient than something vague.