Privacy Policy

What we collect

We collect the details you give us when you create an account, such as your name, email address, and phone number, along with the information needed to run an order, such as what you reserved and which pickup window you chose. If you cook on Clartiv, we also collect the information required to verify you and to confirm what you are permitted to sell.

We collect a small amount of technical information automatically, such as device type and general location at city level, so the marketplace can show you what is nearby and so we can keep accounts secure.

Why we collect it

To run your orders, to verify cooks, to protect payments, to answer you when you contact us, and to keep the marketplace safe. Where the law requires us to keep records, we keep them for that reason and no other.

What we never do

We do not sell your personal information. We do not build advertising profiles from what you eat or who you buy from. We do not publish anybody’s home address, and we do not share your contact details with other users beyond what a pickup requires.

Addresses and pickup

A cook’s pickup location is shared with a buyer only for a confirmed order, and only close to the pickup window. It is never shown on a public listing or in search results. Cooks may choose an alternative pickup point at any time.

Payments

Card details are handled by our payment provider and are never stored by Clartiv or shared with cooks. We retain a record of the transaction itself, such as amount and date, because we are required to and because you may need it later.

Who else sees your data

A small number of service providers help us operate, including identity verification, payment processing, hosting, and customer support tools. They may only use your information to provide that service to us. We may also disclose information where the law requires it, and we will tell you when we are permitted to.

How long we keep it

For as long as your account is open, and afterwards only for as long as we must for legal, tax, or safety reasons. Verification records for cooks are held for the period the applicable rules require.

Your choices

You can see and correct your information in the app, and you can ask us for a copy of it. You can delete your account, and we will remove what we are not required to keep. You can turn off marketing messages without affecting the messages you need about your orders.

Contacting us

Write to privacy@clartiv.com and a person will answer. If you are not satisfied with our answer, you may raise it with the privacy regulator in your province or with the Office of the Privacy Commissioner of Canada.