Where your payment actually sits.
Held by Clartiv from checkout, released to the cook after pickup. No cash at the door, and no way for it to go missing in between.
Your card is charged the exact total shown. Nothing hidden, nothing added later.
The money waits with Clartiv. The cook can see it is real, but cannot touch it yet.
The handover is confirmed in the app by both of you. That is the moment that matters.
Their full price is released to them, on schedule. We never took a slice of it.
A few things people always ask.
Is there delivery?
No, and that is deliberate. Pickup keeps food at its best, keeps prices honest, and keeps the connection between the two people involved.
What if I need to cancel?
Cancel well before the cook starts shopping and you are refunded in full. Closer to pickup, the cook has already bought ingredients and spent their evening, so the terms respect that.
Can I order for a group?
Yes. Many cooks take larger orders with a few days of notice. Ask them in the app and they will tell you what they can do.
Is Clartiv in my city?
We open communities one at a time, only once we can verify cooks there properly. Tell us where you are and you will hear from us when we arrive.