The agreement, in language you can actually read.

Clartiv is a marketplace. We verify cooks, hold payments, and support both sides of an order. We do not cook, and we are not the seller of the food.

The cook sets the price, the menu and the hours. We never take a commission on the food price.

One account per person, with accurate details. You are responsible for what happens under it. We may suspend an account while we investigate a safety or fraud concern.

Reserving is a commitment: it tells the cook to shop and start. You pay in the app, never in cash at the door, and the total shown is the total charged.

Listings state ingredients and what else is present in the kitchen. Home kitchens are not allergen-free facilities. If your allergy is severe, speak to the cook before you reserve.

You may only list food you have been cleared to sell where you live, and your clearances must stay current. If one lapses, the affected listings go offline automatically.

You keep 100% of the food price you set, and all of any delivery fee you charge for your own delivery.

Buyers pay a small service fee, shown clearly before payment. It funds verification, protected payments and support.

Payment is held by Clartiv and released to the cook after pickup is confirmed, on a published payout schedule. Standard payment processing costs apply as they do anywhere money moves.

Cancel before the cook has started shopping and you are refunded in full. Closer to pickup, the cook has already bought ingredients and given up their evening, so the terms protect them too.

The cancellation window is always shown before you reserve. If a cook cannot cook, the buyer is refunded automatically.

Harassment, misrepresentation, unsafe food handling and attempts to move payment off the platform all end access. We would rather pause a cook while we look than wait and be sorry.

We are responsible for the service we provide: verification, protected payment, and support. We are not the maker of the food, and a cook remains responsible for what they cook.

Where something goes wrong with an order, tell us and a person will look at it and decide fairly.

If we change these terms we will tell you what changed and why, before the change takes effect. These terms are governed by the laws of Canada and the province you are in.